Last updated: 11 November 2026
Pepperhorn ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit pepperhorn.com or buy from us, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, where applicable, the EU/UK GDPR.
Information we collect
- Information you give us — such as your name, email address and order details when you make a purchase, contact us by email or WhatsApp, or sign up for updates.
- Payment information — payments are processed by third-party payment providers. We do not store your full card details.
- Usage information — pages visited, referring site, browser and device type, collected through privacy-friendly analytics and server logs.
- Cookies and similar technologies — see "Cookies and advertising" below.
How we use your information
- To process orders and deliver your purchases, including download links.
- To respond to your enquiries and provide customer support.
- To send you updates you have asked for (you can unsubscribe at any time).
- To understand how the site is used and improve it.
- To display advertising, prevent fraud, and meet our legal obligations.
Cookies and advertising
We use Google AdSense to show ads. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to our site and/or other sites on the internet.
You can opt out of personalised advertising by visiting Google Ads Settings or aboutads.info. You can learn more about how Google uses data at How Google uses information from sites that use its services. Most browsers also let you block or delete cookies.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the business (for example payment processors, email and hosting providers, analytics and advertising partners), when required by law, or to protect our rights. Some of these providers may store data outside Australia.
Data retention and security
We keep personal information only as long as needed for the purposes above or as required by law, and we take reasonable steps to protect it from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure.
Your rights
You can ask to access, correct or delete the personal information we hold about you, or object to certain uses of it. To make a request, email us at the address below. If you are unhappy with how we handle your request, you may complain to the Office of the Australian Information Commissioner or your local data protection authority.
Children
Our site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
Contact us
Questions about this policy? Email info@pepperhorn.com.